Dedicated Support Desk
Talk directly with XCMG equipment experts.
Whether you need a single excavator or a complete parts package, our bilingual consultants coordinate pricing, logistics, and technical clarifications in one place.
Full-line equipment & genuine parts
Excavators, wheel loaders, aerial work platforms, and OEM components.
Project-ready logistics
Door-to-door delivery, export paperwork, and customs coordination worldwide.
Bilingual engineering support
Direct access to Chinese and international specialists for technical clarifications.
Quick Contact
Get in touch instantly via WhatsApp or email. We will respond as soon as possible.
Contact Information
Service Commitments
Why global contractors rely on us
24h Expert Response
A dedicated consultant follows up within one business day with tailored guidance.
OEM Quality Guarantee
Every spare part is sourced from XCMG’s factory-backed supply chain.
Global Logistics Network
Strategic hubs in Asia and Europe enable consolidated shipping and quick dispatch.
Integrated Aftersales Support
One team coordinates spare parts, technical documents, and commissioning services.
FAQ
Answers before you reach out
Still unsure? Message us via WhatsApp and reference the question number for a quicker response.
- 01How do I request a quotation?
- Send us the model, specification, and destination via WhatsApp or email. Our team will verify availability and reply with pricing plus transport options.
- 02What are the typical lead times?
- Stock items ship within 3–5 days. Built-to-order machines follow XCMG factory schedules, typically 4–8 weeks depending on customization.
- 03Which payment and trade terms are supported?
- We support T/T, L/C, and flexible incoterms such as FOB, CIF, and DAP. Talk to our consultants if you need escrow or phased deliveries.
Facilities & Offices
Visit our hubs or schedule a video inspection
On-site visits, remote machine walk-arounds, and quality inspections can be arranged with prior notice.
Xuzhou Headquarters
Xuzhou Lebang Auto Parts Co., Ltd., Tongshan District, Xuzhou, Jiangsu, China
Central warehouse for excavators, loaders, and engine systems with factory acceptance support.
Contact: +86 151 5185 1054
Overseas Support Center
Singapore Free Trade Zone (Partner Warehouse)
Consolidation and transit point for Southeast Asia and Middle East deliveries.
Contact: logistics@xcmg.com
Request accreditation files
Need business licenses, ISO certificates, or project references? Email us and we will share the latest documents.
Request documents →